Exchange and Return Policy:

Sports Code Store Exchange and Return Policy:

At Sports Code, we are committed to customer satisfaction and providing a unique online shopping experience. Therefore, we offer a clear and flexible exchange and return policy to ensure your convenience when shopping with us. Please read the following terms and conditions carefully to ensure a smooth experience when requesting an exchange or return.

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First: Return Policy

1. Return Period:

You may request a return for any product within [10] days from the date of receipt of the order, subject to the terms and conditions listed below.

2. Return Conditions:

To guarantee acceptance of a return request, the following conditions must be met:

• The product must be unused and in its original condition as received.

• The product must be in its original packaging, with all attached accessories, such as trademarks, identification cards, protective bags, etc.

• The product must not have been damaged or altered due to misuse or improper storage.

• An invoice or proof of purchase must be provided when submitting a return request.

3. Non-Returnable Products:

There are some products that cannot be returned to protect product quality and customer health. These are as follows:

• Products that have been used, washed, or altered in any way.

• Socks, underwear, or any personal product, to protect health and safety.

• Products purchased as part of final clearance sales, unless a proven manufacturing defect exists.

• Customized or custom-made products that have been specifically modified for the buyer.

4. Refund Method:

• After the return request is approved and the product is inspected, the amount will be refunded to the same original payment method within [10] business days.

• If paying via credit cards or digital wallets, it may take longer depending on the policies of the bank or service provider.

• The original shipping fees (if applicable) will be deducted, unless the return is due to an error on our part, such as sending the wrong product or a manufacturing defect.

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Second: Exchange Policy

1. Exchange Period:

The customer has the right to request a product exchange within [10] days from the date of receipt of the order, subject to the following conditions.

2. Exchange Conditions:

• The product must be in its original condition, unused, and with all original accessories.

• It may be exchanged for a different size or color (if available), or for another product of the same or higher value (with payment of the difference, if applicable).

• One exchange is permitted per order, except in cases where there is an error on our part.

3. Shipping Costs for Exchange:

• If the product is to be exchanged due to a customer's incorrect choice (such as size or color), the customer will bear the shipping and exchange costs.

• If the exchange is due to an error on our part (such as sending the wrong product or a manufacturing defect), we will bear all shipping costs.

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Third: Steps to Submit a Replacement or Refund Request

1. Contact Us:

For requests related to a return or exchange, please contact us via:

• WhatsApp: [00966559799431]

• Our social media accounts:

TikTok: sportcode_sa

Instagram: sportcode_sa

Snapchat: sportcode_sa

X : sportcode_sa

2. Submit a Return or Exchange Request:

• You must send the order number and clear photos of the product to be returned or exchanged.

• The request will be reviewed within [3] business days, and you will receive a response with approval or rejection, explaining the reason.

• After approval, you will be provided with shipping details to send the product to us.

3. Process the Request:

• Once the product is received and its condition is verified, the replacement or return request will be processed in accordance with our policies.

• The customer will be notified once the request is processed.

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Fourth: Important Notes

• If you receive a damaged or non-compliant product, please contact us immediately within [24] hours of receiving the order, and provide photos demonstrating the problem.

• The store assumes no responsibility for products returned without following the procedures mentioned above.

• The store has the right to refuse any return or exchange request that does not meet the conditions set forth in this policy.

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Exchange and Return Policy for Offers:

To ensure our customers' satisfaction and a smooth shopping experience, we hereby outline the exchange and return policy for all offers on the Sports Code:

1. Exchange:

• Only the size can be exchanged, without changing the product or model.

• The product must be in its original condition and unused, with all accessories and original packaging.

• Exchange must be made within 7 days from the date of purchase.

2. Return:

• All products purchased within the offer must be returned together; only a portion of the product cannot be returned.

• For example, in "Buy One, Get One Half Off" offers, both items must be returned together.

• The product must be in its original condition and unused, with all accessories and original packaging.

• Returns must be made within 3 days from the date of purchase.

• The amount will be refunded using the same original payment method.

Exceptions not covered by the exchange and return policy:

• Products that do not meet the return conditions (damaged, incomplete, or used).

•Products with special offers that are not included in the return policy upon purchase.