The return and exchange policy of the Sports Code Company branches

Exchange and return policy for Code Sports branches. :

We at Code Sports are keen on the satisfaction of our valued customers and providing the best shopping experience in all our branches. Therefore, we offer you a flexible exchange and return policy to ensure your comfort and satisfaction with your purchases. Please read the following terms and conditions before visiting any of our branches to request an exchange or return.

⸻

First: Return Policy

1. Return period:

The customer has the right to request a return of the product within [3] days from the date of purchase, and it is required to bring the original purchase invoice when submitting the request.

2. Return conditions:

For the return request to be accepted, the following conditions must be met:

• The product must be unused and in its original condition as purchased.

• The product must be in its original packaging, with all accessories, such as trademarks, identification card, protective bags, etc.

• The product must not have been damaged or altered as a result of misuse or improper storage.

• Submit the original invoice or official proof of purchase from the branch.

• The product must be returned to the same branch from which it was purchased, and returns will not be accepted in any other branch.

3. Non-returnable products:

There are some products that cannot be returned in order to preserve the quality of the products and the health of customers, as follows:

• Products that have been used, washed, or modified in any way.

• Socks, underwear, or any product of a personal nature in order to preserve health and safety.

• Products purchased as part of final liquidation offers, unless there is a proven manufacturing defect.

• Products that are customized or modified according to the customer's request.

4. How to refund the amount:

• If payment is made in cash (cash) or via the network (Mada card or credit card directly at the branch), the amount will be returned immediately using the same payment method.

• If payment is made through Tabby or Tamara, the amount will be returned to the Tabby or Tamara account directly, and the customer will not be able to receive the amount in cash.

• If payment is made by credit cards (Visa or MasterCard) through the electronic payment gateway, the process of returning the amount to the card may take up to [7] business days according to the bank's policies.

• Loyalty points cannot be refunded or converted back into cash balance if the products purchased using them are returned.

• Shipping fees (if any) are not refunded, unless the return is due to an error on the part of the store, such as sending the wrong product or a manufacturing defect.

⸻

Second: Replacement Policy

1. Replacement period:

The customer has the right to request a replacement of the product within [7] days from the date of purchase, according to the following conditions.

2. Replacement conditions:

• The product must be in the same original condition and unused, with all its original accessories.

• It can be replaced with a different size or another color (if available), or replaced with another product of the same or higher value (with payment of the difference, if any).

• One replacement is allowed per order, except in cases where there is an error on our part.

• The product must be replaced from the same branch from which it was purchased, and replacement will not be accepted in any other branch.

3. Replacement costs:

• In the event that the product is to be replaced due to a wrong choice by the customer (such as size or color), the store does not bear any additional costs, but the replacement must be made within the specified period.

• If the replacement is due to an error on our part (such as sending the wrong product or a manufacturing defect), the replacement will be free of charge and without any additional fees.

⸻

Third: Steps to submit a replacement or return request in the branches

1. Visit the branch:

• Please go to the same branch from which the purchase was made during official working hours.

• Bring the product in its original condition with the invoice or proof of purchase.

2. Review the request:

• A customer service employee will examine the product and verify that it meets the conditions for return or replacement.

• The customer will be notified of approval or rejection immediately, explaining the reason.

3. Processing the request:

• If the return is accepted, the amount will be refunded according to the original payment method as explained above.

• If the replacement is accepted, the product will be replaced immediately according to the replacement policy.

⸻

Fourth: Important Notes

• The replacement or return request must be submitted within the specified period from the date of purchase, and no request will be accepted after the expiry of the period.

• In the event that a damaged or non-identical product is received, please go to the same branch immediately within [48] hours of receipt, with the submission of the invoice and pictures showing the problem.

• The store does not bear any responsibility for products returned without following the procedures mentioned above.

• Loyalty points cannot be refunded or converted into cash balance when returning products purchased using them.

• The store has the right to reject any return or replacement request that does not meet the conditions stipulated in this policy.

____________________

Exchange and Return Policy for Offers:

To ensure our customers' satisfaction and a smooth shopping experience, we hereby outline the exchange and return policy for all offers on Code Sports:

1. Exchange:

• Only the size may be exchanged, without changing the product or model.

• The product must be in its original condition and unused, with all accessories and original packaging.

• Exchange must be made within 7 days from the date of purchase.

2. Return:

• All products purchased within the offer must be returned together; only a portion of the product cannot be returned.

• For example, in "Buy One, Get One Half Off" offers, both items must be returned together.

• The product must be in its original condition and unused, with all accessories and original packaging.

• Returns must be made within 3 days from the date of purchase.

• Refunds will be made using the same original payment method.

Exceptions not covered by the exchange and return policy:

• Products that violate the return conditions (damaged, incomplete, or used).

• Products with special offers that are not included in the return policy are clearly stated upon purchase.

For more details, please contact a customer service representative at the branch or through official communication channels.

_________________________________________________________

To view the list of branches and working hours, please visit our website or contact us via:

• WhatsApp: [00966559799431]

• Social Media:

TikTok: sportcode_sa

Instagram: sportcode_sa

Snapchat: sportcode_sa

X : sportcode_sa

1. We at Sport Code value your trust and look forward to providing you with the best shopping experience. Thank you for choosing us!